One of the main water transmission lines on Canyon Loop requires an emergency repair today. This has caused an outage for a number of residents at the top of Canyon Loop where it connects with Toho Trail in the vicinity of the main break. Water service should be restored to all affected customers by the end of the business day.

It can be the case with a main break that excessive flows will cause some customers in the area to experience water qualities issues caused by sediment being stirred up in the lines.

When exposed to incidents of increased flows, some of the older areas of our water system have an issue where the sediment in the lines gets stirred up and causes water quality issues with our end users. We typically find that a quick flush of your lines will provide an immediate improvement with the water returning to its normal quality over the next 24 hours.

While we certainly understand that water quality issues are an important concern for our customers, be assured that there are not health risk associated with the additional sediment in the water.

If you have continued issues, don’t see an improvement after flushing your lines, or have other questions or concerns please feel free to contact our offices for further assistance at (928) 525-1775.

Thank you for your understanding.

--KVID Staff