December 26, 2017
First off, my apologies to anyone who has been experiencing water quality issues. I know it can be concerning not to get the highest quality water out of the tap. However, we have no reason to believe that there are any health risks associated with KVID’s water source or means of distribution.
The discoloration is caused by additional sediment being introduced into the system due to a recent well replacement. The well was sampled and tested before being put into service and all tests have indicated that there are no health risks associated with the water. KVID staff are conducting additional sampling today in response to reports of discoloration, and we expect the same results. If there is ever any indication that KVID water is unsafe to drink (in this or any future situation) we will use every means at our disposal to get the word out and communicate with Kachina Village residents as soon as possible.
Our belief is that this current issue has been caused by the recent replacement of one of our wells. The well (located near the corner of Jadito and Ancient) recently had a motor and pump failure. The well was removed, the well column cleaned, and then the well was put back into service before the holiday weekend. The well replacement is a large job, requiring pulling out more than a thousand feet of pipe to get to the pump and motor, assessing any damage, making the replacement, then putting all of the pipe back into the ground. In addition to this process, we used the opportunity to clean the well column, where a large brush is put down the well to remove mineralization and scale. Once the well is reassembled, the well lines are flushed and the well water tested to ensure that it is free from harmful contaminants.
In cases like this, when the well column is cleaned and the pump and motor replaced, we have had issues with sediment getting into the system. We performed an extensive flush of the well before putting into service in an attempt to avoid any water quality issues. While this did seem to mitigate the problem, it did not prevent it altogether. The discoloration in the water represents minerals and particulates from the well, not a biological contamination. We expect any discoloration to fade and our water to return to its normal quality in the near future.
If you have any additional questions or comments you can call our offices at 525-1775 or contact me directly via email at email@example.com.
Again, my apologies to those of you who are having issues. I hope everyone is having a great holiday season and a happy new year.
District Manager – KVID